Privacy Policy – ys999 Pakistan

1. Introduction

This Privacy Policy describes how ys999 ("we", "our" or "the platform") collects, processes, stores and protects the personal data of players who register and use ys999.net. It also explains the rights you have regarding your personal information and how to exercise them.

This policy applies to all users of ys999.net, including visitors who browse without registering, registered account holders, and anyone who contacts our customer support team. By creating an account or continuing to use the platform after this policy has been published, you acknowledge that you have read and understood how your data is handled.

This Privacy Policy should be read together with our Terms and Conditions and our Responsible Gaming policy. If you have questions about any aspect of how your data is used, contact our support team via live chat at any time.

2. Data We Collect

We collect personal data in two broad categories: information you provide directly to us, and information that is generated automatically when you use the platform. The table below outlines the main types of data collected.

We do not collect sensitive personal data such as religious beliefs, political opinions, biometric data or health information.

3. How We Collect Your Data

Personal data is collected through several different channels on ys999. Understanding these sources helps you stay aware of what information you are sharing at each stage of using the platform.

• Registration: When you create an account you provide your name, email address, phone number, date of birth and optionally a profile photo.
• Identity Verification: When verifying your identity before a withdrawal, you may submit a copy of your CNIC or passport and a selfie.
• Deposits & Withdrawals: Transaction metadata is collected when you make payments via JazzCash, Easypaisa, Raast or bank transfer. We do not store full card numbers or mobile wallet PINs.
• Platform Activity: Your in-game actions, betting history, session times and navigation patterns are recorded automatically as you use the platform.
• Customer Support: When you contact us via live chat or email, your messages and associated account details are stored to help resolve your query.
• Cookies & Analytics: Cookies and similar tracking tools collect technical data about your browser, device and how you interact with the website.

4. How We Use Your Data

ys999 uses your personal data for specific, legitimate purposes only. We do not process your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which your data is used are listed below.

• Account Management: To create, maintain and secure your ys999 player account, including login authentication and password reset.
• Payment Processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Identity Verification: To confirm your age and identity as required before releasing withdrawals or activating certain account features.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints and provide technical assistance.
• Promotions & Bonuses: To determine your eligibility for welcome bonuses, reload offers, free spins and other promotions, and to credit these correctly to your account.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, account takeovers, duplicate registrations, chargebacks and bonus abuse.
• Platform Improvement: To analyse usage patterns and improve the performance, layout and content of ys999.net and the mobile app.
• Marketing Communications: To send you promotional emails or in-platform notifications about new games, bonuses and PSL or cricket betting markets — but only if you have opted in to receive them. You can opt out at any time through your account settings.
• Responsible Gaming: To monitor gaming patterns and, where necessary, flag accounts that may benefit from responsible gaming interventions such as deposit limit reminders or cooling-off suggestions.

5. Who We Share Your Data With

ys999 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Data is shared only where it is necessary to operate the platform and deliver the services you have requested. The categories of third parties who may receive your data are:

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners require transaction data to process your deposits and withdrawals. They operate under their own privacy policies and security standards.
• Identity Verification Providers: Third-party KYC (Know Your Customer) services may process your identity documents to verify your name, age and address before withdrawals are released.
• Game Software Providers: Certified game studios who supply slots, live casino and table game content may receive anonymised session data to ensure fair play and resolve technical disputes.
• IT & Hosting Providers: Cloud infrastructure and hosting services that store platform data operate under strict data processing agreements with ys999.
• Fraud & Security Services: Anti-fraud tools that help detect suspicious login activity, bot usage and payment fraud may process technical data such as IP addresses and device fingerprints.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how players use ys999 and improve the experience.

All third-party service providers who handle personal data on our behalf are required to maintain appropriate security standards and to use data only for the specific purpose for which it was shared.

6. Payment Data & Financial Information

When you make a deposit or request a withdrawal on ys999, you interact with payment systems operated by JazzCash, Easypaisa, Raast or your bank. ys999 receives confirmation of transaction status and a transaction reference number but does not store your full mobile wallet credentials, bank account passwords or card PINs at any point.

For fraud prevention purposes, ys999 retains records of deposit amounts, withdrawal amounts, transaction dates and the payment method type associated with each transaction. This data is used to verify that withdrawals are being sent to the same method used for deposits, to investigate disputed transactions and to comply with our anti-money laundering obligations.

All financial transactions on ys999 are conducted in PKR. No currency conversion is performed by ys999. If your payment provider applies a conversion at their end, that is governed by their own terms and fee schedule.

7. Cookies & Tracking Technologies

ys999 uses cookies and similar technologies to operate the platform, remember your session, and understand how players use the website. A cookie is a small text file stored on your device by your browser. Cookies do not contain executable code and cannot access other files on your device.

The types of cookies used on ys999 include:

• Essential Cookies: Required for the platform to function. These handle session authentication, keep you logged in and maintain security tokens. They cannot be disabled without breaking core functionality.
• Performance Cookies: Collect anonymised data about which pages are visited most often and how long players spend on each section. This helps us improve site performance and navigation.
• Functional Cookies: Remember your preferences such as language settings, last visited game category or display preferences so you do not have to reset them each visit.
• Analytics Cookies: Help us understand overall traffic patterns and player behaviour in aggregate form. No individually identifiable information is included in analytics reports.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain parts of ys999.net correctly.

8. Data Retention

ys999 retains personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal, financial and security obligations. The general retention periods are outlined below.

• Account Data: Retained for the lifetime of your account plus a minimum of five years after account closure to meet financial record-keeping requirements.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five years from the date of transaction.
• Identity Documents: CNIC copies and verification selfies are retained for the duration required to comply with anti-money laundering and fraud prevention standards, after which they are securely deleted.
• Support Communications: Live chat transcripts and support emails are retained for up to two years to help resolve any follow-up disputes or complaints.
• Marketing Preferences: Records of your marketing opt-in or opt-out status are retained to ensure we honour your communication preferences.

Once the applicable retention period has passed and there is no longer a legitimate reason to hold your data, it is securely deleted or anonymised so that it can no longer be linked back to you.

9. Security Measures

ys999 applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include SSL/TLS encryption on all connections between your browser and our servers, encrypted storage of sensitive data fields, regular security audits, and strict internal access controls that limit which staff members can view personal account information.

While we take every reasonable step to protect your data, no internet-based system is completely immune to risk. You also play an important role in keeping your account secure by using a strong, unique password, not sharing your login credentials and logging out after each session, particularly on shared or public devices. If you suspect your account has been accessed without your permission, contact support via live chat immediately.

10. Your Data Rights

As a player on ys999, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or by email at [email protected]. We will respond within 30 days of receiving your request.

11. Minors

ys999 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a registered account belongs to a person under 18, that account will be closed immediately, identity documents will be securely deleted, and any deposits will be returned after a review process.

If you believe a minor has registered an account on ys999, please contact us immediately via live chat so we can investigate and take appropriate action. Parents and guardians should use device-level parental controls to prevent minors from accessing online gaming platforms.

12. Third-Party Content

ys999.net may contain references to game studios, payment providers or technology partners. These third parties operate their own platforms under their own separate privacy policies. ys999 is not responsible for the privacy practices of third-party services. When you interact with a payment gateway such as JazzCash or Easypaisa, you are subject to their respective privacy terms as well as ours.

We encourage all players to review the privacy policies of any third-party services they interact with when using our platform, particularly payment providers and any banking apps you use to fund your ys999 account.

13. Policy Updates

ys999 may update this Privacy Policy from time to time to reflect changes in how we operate, new services we introduce, or changes in applicable standards. When we make material changes, registered players will be notified via the email address associated with their account or through an in-platform notification.

The updated policy will be published on this page with the revision date clearly shown at the top. Continuing to use ys999 after a policy update has been announced constitutes acceptance of the revised terms. If you do not agree with a change, you may close your account by contacting support.

14. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the ys999 support team.

The fastest way to reach us is via the live chat available on ys999.net and in the mobile app. Our support team is available 24 hours a day, 7 days a week. For formal written data requests, you can contact us by email:

[email protected]

Please include your registered username and a brief description of your request. We aim to acknowledge all data-related requests within 48 hours and resolve them within 30 days.